Privacy Policy

At My Venue, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our software and services. By accessing or using My Venue, you agree to the terms of this policy.

1. Information We Collect

We may collect the following types of information:

a. Account Information

Name, email address, phone number, and other basic contact details provided during registration or while updating your profile.

b. Business Information

Venue details including name, address, contact information, packages, pricing, and other business-specific inputs provided by the user.

c. Usage Data

Log data such as browser type, device used, IP address, pages visited, and time spent on the platform to help us improve user experience and detect issues.

d. Customer Data

Data related to your customers (e.g., booking records, event details, invoices, or payment history) that you enter or upload into the system.

2. How We Use Your Information

We use the collected information to:

• Provide and maintain My Venue services
• Personalize your dashboard and enhance user experience
• Communicate important service-related messages (e.g., updates, billing)
• Monitor system performance and fix bugs
• Comply with legal obligations

We do not use your business or customer data for any kind of profiling, advertising, or commercial reselling.

3. Data Security

We use commercially reasonable methods to safeguard your data:

• Encrypted storage and secure servers
• Regular backups
• Access control and limited internal access to sensitive data

However, no system is completely secure, and we cannot guarantee the absolute safety of your data against all potential cyber threats or breaches.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal or business data to any third party.

We may disclose your data only:

• To comply with legal obligations or enforce legal rights
• To service providers (e.g., cloud providers) strictly for the purpose of operating the platform, under binding confidentiality agreements

5. Your Rights

As a user, you have the right to:

• Access or update your personal information via your account
• Request deletion of your account and related data (subject to applicable laws and business obligations)
• Opt out of promotional communications (though we may still send essential service updates)

6. Data Retention

We retain your data as long as your subscription is active. If your subscription is cancelled, we may retain your data for a limited period (e.g., 90 days) for recovery or legal compliance, after which it will be permanently deleted.

7. Cookies & Tracking

We use minimal cookies for:

• Authentication
• Session management
• Improving user experience

You can manage cookie preferences through your browser settings.

8. Children's Privacy

My Venue is intended for use by businesses and individuals aged 18 years or older. We do not knowingly collect data from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll notify users via email or an in-app notice. Continued use of My Venue after changes indicates acceptance of the revised policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact: